As part of five's Risk-Free Guarantee, we're happy to offer our new customers a 30-day risk-free trial.

1. Simply place your order. Your 30-day Risk-Free guarantee starts when your order is delivered.
2. Receive all the support you need from our Customer Service Team--We're here to help!
3. If you are not satisfied with any of your products for any reason, just reach out to our Customer Service Team and we'll get your return started. Simple as that.

Terms & Conditions:

• *Limited to first-time customers.
• Limited to one refund per product. If multiple products were ordered, remaining products must be returned unopened for full refund.
• Any abuse of this offer, as determined by five, may result in the rescission of the risk-free trial.

You can return new, unused, and unopened products (exclusions may apply) within 30 days of delivery for a full refund, excluding any shipping fees. five will pay the return shipping costs if the return is a result of our error (i.e., incorrect or defective items).

If you receive a damaged item, please report the issue to customer service within 48 hours of delivery to receive a replacement item. Items are only replaced if they are defective or damaged. Exchanges are only possible for exact items purchased unless the item is no longer available.

To return a product, visit the Contact Us page on five's website, where you can submit a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request emailed pictures of the damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) must be included in the return. If one or more promotional items included in the original transaction are not returned, the value of the promotional item(s) will be deducted from the refund amount, excluding shipping charges. Customers are responsible for shipping charges on non-defective returns. Shipping charges are non-refundable.

1. First, reach out to five on our website's Contact Us form to verify that your item is available for return. A member of our team will get back to you with details shortly.
2. Next, repackage the item including all original parts, packing materials, instructions, etc. Within reason, everything must be returned exactly as it was sent. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund (exclusions apply, i.e., Risk Free Guarantee). Do not send items back in a regular envelope as this packaging can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
3. Include a copy of the original Packing List in the package and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out. If the original Packing List is lost, please include a note with your Order # and reason for the return.
4. For defective returns, you may be issued a pre-paid return label if we consider the return necessary. For non-defective returns, send the package back to the address which will be emailed to you by our agent.
5. If you are owed a refund, it will be issued when the returned item is received in satisfactory condition.
6. Refunds are processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.*

*Please be advised that refunds usually take up to 5-10 business days to process after the refund has been initiated. In most cases, refunds will be issued to the original form of payment for the corresponding order. If that payment method is no longer active, please reach out to our customer support team for further assistance.

Any purchases with prepaid cards can only be refunded as store credit.