All orders are processed Monday – Friday, 8am-3:30pm PST (excluding orders that contain chocolate). During the hotter months, to avoid melting, chocolate orders will ship Monday- Wednesday 8am-1:30pm PST and will ship on ice via Next Day Air.
If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to speak to Customer Service. If you purchased our product through a five CBD distributor or retailer, please go to the original purchase location for any return or exchanges.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon delivery for any defect, damage, or wrong item. Please contact us within 72 hours of delivery so that we can evaluate the issue and make it right!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact firstname.lastname@example.org if you would like to exchange your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 5 - 7 business days for your bank or credit card company to process and post your refund to your account.